Terms and Conditions

Terms and Conditions

Introduction Dear esteemed guest, We welcome you to the “Sheherzad.com” website and the “Sheherzad” application on Google Play and the Apple App Store, both developed in the Hashemite Kingdom of Jordan. These terms and conditions apply to “Sheherzad.com” and the “Sheherzad” application, including all its sections and branches that refer to these terms and conditions as a reliable reference. The laws of the Hashemite Kingdom of Jordan and Jordanian courts are the legal reference and shall be applied.

Dear guest, by visiting the “Sheherzad.com” store and/or using the “Sheherzad” application, you ensure your agreement to the current terms and conditions. If you do not agree to them, you should not use this website. The site reserves the right, at any time, to change, modify, add, or remove portions of these terms and conditions, with such changes becoming effective when posted without prior notice. Please review the terms and conditions regularly to keep up with all updates. Your continued use of the site constitutes your full acceptance of any changes made to the terms and conditions.

These terms and conditions (the “Agreement” or the “Terms”) are a contract between you and the developers and govern your use of our website at Sheherzad.com (the “Site”), and the “Sheherzad” application, and any mobile applications (“Applications”) that link to this Agreement, as well as any other written, electronic, or verbal communications with the Site and its affiliated entities, or any websites, pages, features, or content owned and operated by us that link to this Agreement (collectively, including the Site and Applications, referred to as the “Services”).

By accessing or using the Services in any way, including, without limitation, visiting or browsing the Site, downloading the mobile applications, registering an account, or contributing content or other materials on or via the Site or the Applications, you expressly acknowledge that you understand, affirm, and agree that you have read and understood the Terms and agree to be bound by the Terms posted on the Site.

You may only use the Services if you agree to abide by all applicable laws and these Terms. If you reside in one country but request that products be shipped to another country, you may be redirected to the local site of that country, which could be one of the “Sheherzad.com” websites, in which case you will be subject to the terms of that local site.

How to Use the Site We grant you a non-transferable, revocable license to use the Site under these specified terms and conditions. The purpose of this license is to shop for personal items sold on the Site. Any commercial use or use on behalf of a third party is prohibited, except as clearly and transparently pre-approved by us in advance. Any breach of these terms and conditions shall result in the immediate revocation of the license granted in this paragraph without prior notice.

The content provided on this Site is for advertising purposes only. Product representations and clarifications expressed on this Site belong to the sellers themselves and are not created by us. Comments or opinions expressed on this Site belong to the individuals who posted them and thus do not reflect our views.

Certain services and related features that may be available on the Site require registration or subscription. By choosing to register or subscribe to any such services or related features, you agree to provide accurate and up-to-date information about yourself and promptly update it if any changes occur. Each user of the Site is solely responsible for keeping their passwords, passcodes, or other identifying methods safe and secure. The account holder bears full responsibility for all activities that occur under their password or account. You must also notify us of any unauthorized use of your password or account. Finally, the Site shall not be responsible, directly or indirectly or in any way, for any loss or damage of any kind that may result from your failure to comply with this section or that is related to it.

By registering, you agree to receive promotional emails from the Site. At a later time, you can opt out of receiving promotional emails.

User Submissions All of your submissions and/or provisions to us, including but not limited to questions, criticisms, comments, and suggestions (collectively “Submissions”), become our sole and exclusive property and shall not under any circumstances revert to you. In addition to the rights applicable to any kind of Submissions, once you share any comments or criticisms on the Site, you also grant us the right to use the name you display that is directly linked to such criticism, comment, or any other content. You are not entitled to use a fake email address, pretend to be another person, or mislead us or any third party about the authenticity and reliability of any of the Submissions. We may remove or amend any Submissions, though we are not obliged to do so.

Order Approval and Pricing Please note that in some cases, an order may not be approved for several reasons. The Site reserves the right to refuse or cancel any order for any reason at any time. Before approving an order, we may request additional information or verification, including but not limited to phone number and address.

We are committed to providing the most accurate pricing information to all users visiting the Site. However, errors may sometimes occur, such as cases where a product is not priced correctly on the e-store pages. As such, we reserve the right to refuse or cancel any order. If a product is not priced correctly, we may, at our discretion, either contact you for instructions or cancel your order after notifying you. We reserve the right to refuse or cancel any orders, whether or not the order has been confirmed or the credit card has been charged.

Termination The developer of the application and website has the right to terminate this Agreement based on good faith considerations. In such a case, you must immediately stop visiting and using the Site, and we may immediately cancel all your passwords, passcodes, or any other methods of identification and deny any visit or use of the Site, in whole or in part. Any termination of this Agreement shall not affect the rights and obligations (including but not limited to payment obligations) of the relevant parties arising before the date of termination. You also agree that the Site will no longer be liable to you or any other individual as a result of the Site being suspended. If you are not satisfied with this Site, or any of its terms, conditions, policies, or guidelines, your sole and exclusive remedy is to discontinue using the Site. We thank you deeply for your understanding.

Updates to the Terms We reserve the right to modify these Terms, including our Privacy Policy and Cookies Policy, at any time at our sole discretion. By continuing to use the Services after such changes (whether or not notice is sent by the company), you agree to be bound by any change we make to these policies and/or the accompanying policies/agreements, including but not limited to the Privacy and Cookies Policy. It is your responsibility to periodically check these policies and/or accompanying policies/agreements to review such variations.

Acceptance of the Terms To shop with us, you must be at least 18 years old. Any access or browsing or use of the Services in any way indicates your acceptance of all the Terms and Conditions contained in this Agreement. If you do not agree to any part of the Terms, you must immediately discontinue accessing or using the Services. Please read this Agreement carefully before proceeding. If you have any questions regarding these terms and conditions or our Privacy and Cookies Policy, you can contact us at any time at info@sheherzad.com.

2. Using Our Services You may not upload, distribute, or publish through the Services any content or other materials that:

• Infringe copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;

• Are defamatory, threatening, libelous, obscene or inappropriate, or that could lead to any civil or criminal liability under local or international law; or

• Include any malicious or harmful programs or codes causing technical issues (e.g., logic bombs, viruses, worms, trap doors, Trojan horses).

In addition, you agree not to:

• Use the Services for any illegal purposes or in a manner that could violate any applicable federal, governmental, local, or international law or regulation;

• Engage in any conduct that restricts or prevents any person from using or enjoying the Services, or that we determine could harm us or others using the Services or could expose us or them to liability;

• Use the Services in any way that could disable, overburden, or impair the Site, or the Applications, or any other party’s use of the Services;

• Use any robot, device, process, program, or any manual or automatic tool to index or access the Service for any purpose;

• Use the Services to distribute promotional or commercial content or solicit other people to use the Services for commercial purposes;

• Engage in any action that attempts to interfere with or disrupt the provision of these Services.

Creating and Terminating Your Account To access certain features available in the Services, you will need to create an account. You may not use another person’s account. Each time you use a password or identification, you will be deemed authorized to access and use the Site or the Applications in a manner consistent with the Terms and Conditions of this Agreement. The company is not obligated to investigate the source or permission for any such access or use of the Services.

You alone are responsible for any access to the Services and any use made by anyone who uses the password and username initially assigned to you, whether or not this access or use of the Services is actually authorized, including, without limitation, all communications and transmissions and all obligations, including, without limitation, financial obligations, arising through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identity assigned to you. Under no circumstances shall we be responsible for any loss, theft, or fraudulent use of your user account. You must immediately notify us of any unauthorized use of your password or identity, or any other breach or threatened breach of the application or Site security. Please do not use the same password for this Site or the application on other websites or applications.

From time to time, we may restrict access to some or all parts of the Services, including, for instance, the ability to upload documents, make payments, or send messages.

We may terminate your access to the Services at any time, at our sole discretion, without cause or notice, or if we believe you have violated these Terms. You can terminate your account at any time and for any reason by following the instructions within the Site or the application, or by contacting us as described in the “Contact Us” section below. If your account is canceled, you may lose assets stored in your account unless you contact us.

By creating an account with us, you acknowledge that we may send you promotional or marketing emails from time to time. If you do not wish to receive these emails, please use the unsubscribe link in these emails to remove yourself from our mailing list.

The Wallet If you create a user account, it will include a digital wallet (the “Wallet”) that can be used to collect and store wallet balances, gift cards, promotional vouchers, and promotional points issued by the developer through the Services, subject to the terms below. Wallet balances, gift cards, promotional vouchers, and promotional points stored in your Wallet can only be redeemed under the terms and mechanism of use in the application, which are updated from time to time and of which you are notified.

• Promotional Points: Promotional points can be earned and stored in the Wallet by using our Services on the Site or the application or on our social media accounts and by purchasing products in accordance with the specific terms provided under the Rewards Points. Promotional points are granted by the developer at its sole discretion; they are subject to expiration and cancelation by the developer. Promotional points can only be redeemed on the same website through which they were granted. Promotional points may not be redeemed for cash or deposited in a PayPal account or the debit/credit card used for the original purchase.

• Vouchers: Vouchers can be purchased from the developer from time to time or may be granted by the developer at its sole discretion and can be stored in the Wallet. Vouchers are subject to expiration and cancelation by the developer. Purchased vouchers can only be redeemed on the Site from which they were purchased. The redemption of free Sheherzad vouchers is subject to restrictions imposed at the sole discretion of the developer from time to time. Vouchers may not be redeemed for cash or returned to a PayPal account or the debit/credit card used for the original purchase.

• Wallet Balance: A refund amount can be stored in your Wallet when you return products in accordance with our Return Policy and choose Wallet Balance as the refund method. The Wallet Balance can only be redeemed on the Site through which the Wallet Balance was originally granted. To the extent permitted by applicable laws, the Wallet Balance related to a returned product can be withdrawn in cash to the original payment method used when placing the order. The Wallet Balance granted by the company that does not relate to a returned product cannot be redeemed in cash.

You can use Wallet Balances, gift cards, paid or free vouchers, and promotional points stored in “My Assets” as an additional or discount payment method on the Site, under the applicable terms above and the conditions specified under the Rewards Points. While the Wallet Balances received from returns can be redeemed in cash, Wallet Balances granted by the company, promotional points, vouchers, and gift cards cannot be redeemed for cash.

Customs In accordance with customs regulations, you must provide true and accurate information. All recipient names, addresses, and payer names must be correct. You are solely responsible for the completeness and accuracy of the information you provide to us. If any information is missing or incorrect, causing a shipment or delivery or customs clearance to be prevented, we are not liable and will not offer any compensation in such cases. You hereby authorize the company and its affiliates to make statements, submit, modify, and revoke all necessary documents to import products you order in your name and for your account.

This authorization includes the right to carry out and receive services, file the required documents, request refunds of any taxes and fees related to importing products, engage in administrative appeals and judicial procedures as well as enforcement procedures, appeals, and indemnifications in all cases, file requests and complaints, etc. with public authorities, courts, and other institutions, and to waive or transfer legal indemnities and appeals against judgments, orders, arbitration decisions, payment orders, or any other orders or decisions of any kind, and to receive money, valuables, documents, and/or actions. It also includes the right to direct customs brokers in your name and on your behalf and to grant sub-authorization to customs brokers and/or other agents involved in carrying out import-related matters and complying with regulations for importing products. As the importer, you are responsible for complying with all laws and regulations in your country and for any taxes and fees related to importing products.

Privacy and Cookies Policy When you use our Services and place orders through them, you agree to provide us with your email address and/or mailing address and/or other contact details honestly and accurately. You also agree that we may use this information to contact you regarding your order if necessary. We respect your right to privacy. By using our Services or otherwise, you consent to, and where applicable, consent to the collection, use, and transfer of your information as stated in our Privacy and Cookies Policy. To learn how we collect and use your personal information, including how to opt out of non-transactional communications from us, please refer to our Privacy and Cookies Policy.

Errors If, during your registration as a user of our Services, you discover any error in entering your personal data, you can correct these errors on our website in the “My Account” section. In any case, you will be able to correct errors related to your personal data provided during the purchasing process by contacting us; you can also exercise your right to correction as stated in our Privacy and Cookies Policy via our website and Applications.

The Services display confirmation boxes in various sections of the purchasing process that do not allow you to continue with the order unless the information in these sections is provided correctly. The Services also provide details of all products you have added to your shopping cart during the purchase process, so that you can modify your order details before making payment.

If you discover an error in your order after completing the payment process, you must immediately contact our Customer Service to correct the error.

While we strive to provide accurate product and pricing information, pricing errors or typos may occur. We cannot confirm the price of any product until after you have placed your order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we reserve the right, at our discretion, to refuse or cancel any orders placed for that product. If a product is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation, in which case any amount you have paid will be fully refunded to you.

Commerce Rules

• Price and Payment: All prices are correct at the time the information is entered into the system. If, for any reason, we cannot ship your products, the value of the unshipped products will be refunded to your Wallet in your account or to the original payment method, whichever you choose. All prices do not include shipping fees. The total cost of the order is the price of the requested products plus shipping fees. Prices may change at any time, but such changes will not affect orders that have been confirmed. To reduce the risk of unauthorized access, your credit card details will be encrypted.

• Colors: We make every effort to display the colors of our products shown on the Services as accurately as possible. However, since the actual colors you see depend on your screen, we cannot guarantee the accuracy of your screen display.

• Packaging: Unless otherwise stated, we will only adhere to the minimum packaging standards for the chosen shipping method. You will pay the cost of any special packaging, loading, or shipping requirements you request.

• Shipping and Delivery: The company ships from different warehouses located in various countries. For orders that contain more than one product, we may split your order into multiple shipments according to product availability. We aim to deliver orders as soon as possible.

• Product Ownership and Loss: Ownership of any product purchased from the relevant selling entity (for instance, Sheherzad if you reside in the UAE, Saudi Arabia, Kuwait, Oman, Qatar, Bahrain, or Jordan) passes to you, the relevant customer, once the products are loaded onto the carrier at the carrier company or the warehouses of its affiliates outside your country.

• Product Returns: Products can be returned within a specified period. The return period and policy vary from one country to another. Please contact customer service for detailed information. The following products cannot be returned or replaced: bodysuits, lingerie, sleepwear, swimwear, jewelry, accessories (excluding scarves, bags, and mermaid blankets).

User Posts, Comments, and Reviews Unless otherwise stated in this Agreement or the Services, anything you send or post on the Services and/or provide to our Site or Application, including but not limited to photos, videos, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) will be treated as non-confidential and non-proprietary. By submitting or posting, you agree to permanently license the Submissions and all related intellectual property rights worldwide to the company free of charge.

User-Generated Content: When you transmit, post, upload, share, or otherwise contribute any content on our Site or Applications, you agree not to contribute any user-generated content that could reasonably be considered illegal, offensive, or restricted by applicable laws or regulations. You acknowledge and agree that Sheherzad, in its sole discretion, may remove or block any user-generated content that it deems to violate the requirements. Posting user-generated content in violation of these Terms may result in suspension or subsequent termination of all or part of our Services. Sheherzad is not obligated to actively monitor or review user-generated content prior to its display on any of Sheherzad websites or applications; therefore, you alone are responsible for the user-generated content you create.

Ownership and Intellectual Property

• Content of the Services: Including all information and content provided as part of the Services, is at all times owned by the company or those who grant us a license to use them and is protected by international copyright laws.

• Sheherzad Trademarks: The “sheherzad.com” trademarks, service marks, icons, graphics, textual marks, designs, and logos contained therein (the “Marks”) are owned by Sheherzad.

• Rights Reserved: The Content provided on the Services is made available to you “as is” for your information only. You may not download, copy, reproduce, distribute, transmit, broadcast, display, sell, license, or exploit it for any other purposes whatsoever without prior written approval.

Third-Party Links and Resources Our Site and Applications may contain links to third-party websites that we do not own or control. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party websites or services. Your use of any third-party site or system is at your own risk.

Text Message Program You have the option to subscribe to our text message program. Subscribing means you agree to receive repeated automated marketing messages on the registered mobile number. You can opt out of receiving SMS/MMS by sending “STOP” or any other phrase indicated in the messages.

Force Majeure or Events Outside Our Control We shall not be liable for any non-compliance or delay in compliance with any of our obligations under the Terms or any other contracts caused by events that are beyond our reasonable control (“Force Majeure”), including strikes, civil unrest, natural disasters, or transportation issues.

Liability for Purchased Products, Waiver, and Legal Consumer Rights Unless otherwise expressly stated in these Terms, our liability for any products obtained through our Site shall be strictly limited to the purchase price of the aforementioned product. To the extent permitted by law, and unless these Terms state otherwise, we shall not be liable for loss of income or sales, loss of business, loss of profits, or loss of data.

Limitation of Liability By using the Services, you acknowledge and agree that we provide the Services “as is,” “as available,” and with all faults, without any express or implied warranties. Your sole remedy for dissatisfaction with the Services is to discontinue using them.

Legal Disputes and Arbitration Any disputes or claims arising out of or relating to the Terms and purchase contracts of products, including any questions regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Amman, the Hashemite Kingdom of Jordan. The language to be used in any legal proceedings shall be English.

Legal Provisions

• Assignment: You may not assign or transfer this Agreement without prior written consent. We may assign or transfer this Agreement freely.

• Entire Agreement: These Terms, together with our Privacy and Cookies Policy, constitute the entire agreement between you and us.

• Indemnification: You agree to release, indemnify, defend, and hold harmless the company from all third-party claims and costs arising out of your use of the Services.

• Interpretation & Copyrights: If you believe that material located on or linked to by the company infringes your copyright, please email us at legal@sheherzad.com.

Contact Us We welcome your inquiries and comments about our privacy practices or these Terms. You may contact us at any time via email at info@sheherzad.com.